RETURNS/CREDITS 
All software available from NC Software is available on a try-before-you-buy basis.  Evaluation of our software allow prospective customers to fully evaluate the functionality and compatibility of the software prior to purchase.  When purchasing our products you will be issued an unlock code or serial number to lift evaluation restrictions without requiring any additional downloads or installation.  With our software offering "try-before-you-buy" functionality, all sales are final.  Once unlock codes or serial numbers are issued we do not accept returns or issue refunds.  These policies must be agreed to and acknowledged prior to each purchase.  Cirrus Elite binders or accessories may be returned within 14 days provided they have not been personalized or shrink-wrap products opened.  Personalized binders are not returnable.  All returns or refunds are subject to a 15% return/restocking fee, shipping charges are non-refundable. *Combo deals are considered one product and elements of a combo deal cannot be returned individually.

LOST UNLOCK CODES/SERIAL NUMBERS 
When purchasing our products in which an unlock code or serial number is issued, it is important to print and maintain the registration information in the event it is required at a later date.  NC Software provides an invoice containing registration data on screen and e-mails a complimentary copy at the time of purchase.  Loss of issued registration codes may require purchase of additional license or be subject to a re-licensing fee.  For orders placed prior to September 12, 2005, please try our registration recall center to automatically retrieve your registration data.  For orders on or after September 12, 2005, your registration data is located on your invoice viewable in the account section of our online store.  If unable to retrieve your registration information, please fax proof of purchase including a credit card statement highlighting the charge by NC Software to (804) 601-2401.  Proof of purchase (credit card statement) may be mailed to the address listed in our contact section of this web site.  Inquiries regarding lost registration information must be submitted via our support center and requires the following information:  1) Order Number, 2) Date of Purchase, 3) Amount of Order, 4) Product(s) purchased.  NC Software will reply promptly to arrange the replacement of your registration information.  Please do not make inquiries regarding lost registration on our public forums. 

PRODUCTS INVOLVING ACTIVATION BASED LICENSING
Products using software activation enforce strict guidelines to combat software piracy and licensing compliance.  Please read the product documentation carefully regarding licensing.  Once a product is activated it cannot be transferred without certifying a letter of destruction issued by NC Software.  If a transfer is required and granted by NC Software, subsequent transfer requests will be denied for a period of 120 days (Server licenses are non-transferrable).  Server licenses are bound to the specific machine in which the product was activated. Web Site/Store licenses are bound to the machine and product location on the physical hard drive (i.e. d:\webs\mysite\...). Products involving product activation are also available on a try-before-you-buy basis and do not require the serial number entered to evaluate the product.  Once the purchased serial number is entered, the product will activate and bind appropriately to the purchased license level.  Do not use the serial number until ready to lock the license to your machine. 

MAINTENANCE PLANS, UPGRADE PROTECTION, and SUBSCRIPTIONS 
Maintenance plans (also called "subscriptions" or "upgrade protection") are purchased, where available, to provide free software updates during the term of the contract.  Maintenance plans are tied to the licensed serial number (product), not account holder, allowing access to future updates.  Maintenance plans do not obligate NC Software to develop future updates, however, when software updates are published, subscribers are eligible for the benefits as outlined in their purchased plan. 

SECURE SHOPPING 
NC Software treats security with the highest priority.  Rest assured your online shopping experience will be a safe one. We use 128-bit strong encryption, VeriSign Digital ID's, and maintain the highest standards in server security.  NC Software does not store credit card information.

SHIPPING
The only time any materials are shipped is if the customer purchases a CD-ROM (physical media), Cirrus Elite binder, or physical accessory.  The online store issues unlock codes immediately to allow unlocking of our software after a try-before-you-buy evaluation is completed and satisfaction is achieved.  All software CD's when specifically ordered are shipped the next business day at the latest using the United States Postal System, First Class Mail.  Cirrus Elite binders are shipped via United States Postal Service Priority Mail or other carriers such as FedEx or DHL, as the situation dictates.  Plan on 5-7 business days in transit once the order is shipped.  International deliveries are subject to additional shipping costs which will be collected prior to shipment.  For expedited shipping please contact sales prior to your purchase as additional fees will need to be collected after your order is placed.  Also state the same in the special instructions during checkout and include a "need by date" if necessary.

**When ordering software on a CD-ROM, the CD-ROM contains the latest software at the time of the CD purchase.  CD-ROMs may be purchased at any time by itself to receive the latest version available at that time.  Downloads are always free from our web site.

TECH SUPPORT 
Tech support is an integral part of the software industry and we stand fully behind our thoroughly tested products. NC Software provides 24x7x365 tech support via electronic correspondence. Telephone support is not available; however, in extreme circumstances, we will arrange communications with the customer if we cannot resolve the issue via electronic support methods at our discretion. Third party products sold from NC Software are supported directly from the third party vendor.  NC Software does not hold warranty or liability on third party products purchased from our store.

CONTACT INFORMATION 
To contact NC Software please visit our Contact Information Page.  Support inquiries click here.

PRIVACY INFORMATION
Please view our Privacy Statement.

UPGRADES
All orders purchased within 30 days of a new release are entitled to a free upgrade to the latest version should a new version be released in that time frame.  If a new product line is released, NC Software will determine which edition of the new product correlates to the previous version and edition purchased.  Not all of our products guarantee a discount for upgrading. Circumstances may warrant customers paying full price for subsequent versions depending on the nature of the update and scenario.  Please direct any questions on our upgrade policy to sales@nc-software.com.

***policies are subject to change without notice